HUUM WARRANTY DETAILS
The buyer is obligated to read the user manual and follow the instructions and requirements presented. Damage to the product caused by not following instructions and requirements will void the warranty
If any defects are found on the product, which the manufacturer can be blamed, then the buyer has the right to demand fixing or replacing the product. Demands must be made not later than 5 years after buying the product. Purchase receipt needs to be presented when warranty demands are made.
Warranty Terms:
Warranty applies only to products that have been used according to the manual
The warranty does not cover wear that occurs from natural usage.
The warranty does not cover defects or wear caused by planned use.
Warranty does not imply when:
damage or defects are caused by transportation or other actions not controlled by the manufacturer.
product has been damaged by carelessness, improper storing, or overload
errors in the installation of the product due to non-compliance with the product’s manual
product has been modified in any way
warranty period is over
product is not complete
GENERAL SAFETY INFORMATION FOR THE USER
If thermal protection 266 oF (130 oC) has tripped, check the sauna’s condition and safety. If the heat sensor with overheating protection is to be replaced, contact our customer service at [email protected]
For unique problems that are not covered in the installation manual, contact your vendor to ensure safety.
For the safe use of the sauna’s control device, it is not permitted to alter or rebuild the device.
The manufacturer has the right to make technical changes to the device.
PURPOSEFUL USE
Make sure that there are no objects on the heater. Even non-combustible items may cause overheating, resulting in a fire hazard.
Close the steam room’s door for the time the sauna is heated. The heating will not work with an open door.
This device is not intended to be used by people with limited physical, sensory, or mental abilities (including children) or by people with a lack of experience and/or knowledge unless they are supervised by a person responsible for their safety or they have received instructions from such a person.
Ensure that children do not play with the device.
For safety reasons, turn off the sauna’s circuit breaker when the sauna is not being used.
To use the remote control, check the heater condition and remove any items from the heater. Make sure the steam room is safe and close the door.
Old devices contain recyclable materials. Therefore, do not throw old devices into household waste.
Turn off the sauna’s circuit breaker from the switchboard if you do not intend to use the sauna for an extended period.
Return Information
The buyer has the right to request product inspection in the event of any defect within the framework of the warranty terms and conditions. In the event of a defect in the Product, the use of the Product must be stopped immediately, please contact our customer care at 252-376-2717 or via email at [email protected] as soon as possible, and the following information and documents must be submitted:
Product name or code;
Purchase Invoice of the Product;
Description and Photograph(s) of the defect
Once evaluated, we will send you the return information and/or further instructions.
Return Requests for non-defective products are subject to the approval of the management and manufacturer. RMA will be issued once approved. This term does not extend to other direct and/or indirect expenses (e.g. transport, insurance). All expenses must be shouldered by the buyer and the unit(s) to be returned must be packed securely.
Returning the units without an approved RMA will be denied and a refund will not be honored. All Terms and Conditions and Warranties are agreed upon/by the time of purchase.
**All Policies, Warranty Terms, and Conditions are presented before purchase.