Day Spa 3 room system, 20kW-650

GENERATOR WARRANTY

All warranties provided by ThermaSol after September 1, 2014, shall extend only to the original retail purchaser or end user of the product and are contingent on the proper use of the product in accordance with the instructions and specifications published by ThermaSol and shall not apply to any product that has been repaired or modified by persons other than approved by ThermaSol.

Proof of purchase from Authorized Reseller will be required to start any warranty process except where prohibited by law. These warranties are not valid for any product that is sold with defaced or altered serial number, or for any product that was purchased used, refurbished, “as is”, or in unknown condition.

All warranty claims must go through ThermaSol directly.

GENERATORS PROI, PROII, or PROIII Series Generators manufactured from April 1, 2021 – current. No warranty of any kind, expressed or implied is provided for PROI, PROII, or PROIII Series Generators installed or used in any non-residential setting.

“IN-HOME” LIMITED WARRANTY

ThermaSol extends to the original purchaser a 2-year limited “In-Home” warranty to repair or replace (at its discretion) PROI,II, or III Series generators parts found to have manufacturing defects, and to provide the necessary labor. After the “In-Home” Limited Warranty expires, the Lifetime – Factory Limited Warranty applies.

LIFETIME – FACTORY LIMITED

Warranty ThermaSol will replace any defective parts for the life of the product and will cover the labor at the factory. The customer is responsible for the removal/installation and shipping and handling to and from our factory in Round Rock, TX. ThermaSol guarantees all parts to be free from manufacturing defects in material and workmanship under normal use when installed in a residence only.

These warranties give you specific legal rights and you may also have other rights, which may vary, from state to state. Determination of rights under these warranties is in accordance with the laws of Texas. Any dispute under these warranties must be submitted and resolved by arbitration in Texas

Order Confirmation:
An order confirmation email will be sent immediately as an order is placed to the provided email account provided when checking out. This is a message of affirmation that we have received the order in our system and pre-authorized your credit card for the purchase. At the instant, our suppliers are automatically contacted and orders get processed for immediate shipping. If there should be anything else needed the buyer shall be contacted via the email account dropped at checkout.

Order Shipment:
We ensure the availability of all our listed products with our suppliers hence after the payment charge on the buyer’s credit card the product shall be shipped within 7 business working days from the date of your order. We shall send the tracking number within 24 hours of the order leaving the warehouse to the e-mail address provided during checkout. If you do not receive the tracking information from us within 2 business working days of the order, feel free to follow up with us at [email protected] or give us a call at (252) 376-2717.

No shipping outside the USA for now but as per time we shall be improving our shipping outside the United States of America.

Shipping Options:
We offer 3 different kinds of shipping options which include:

Curbside Shipping: This option is completely free and usually takes about 7-20 days to arrive at your doorstep after the order is submitted.
Threshold shipping: this involves the item being brought onto the porch or into a sheltered/garage area.
White Glove Delivery: This entails the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house!